Protecting Customer Data

In order to protect customer data, ERMU has instituted specific measures to safeguard your personal information.



As many as nine million Americans have their identities stolen each year. In response to that startling statistic, the Federal Trade Commission (FTC) has developed a regulation known as the “Red Flags Rule.” The Red Flags Rule requires every financial institution and creditor, including municipal utilities, to create and maintain a program to prevent, detect, and minimize the damage that could result from identity theft.

As an Elk River Municipal Utilities customer, you may be asked to provide additional identifying information when you make inquiries on your account. Only individuals whose names are on the account can access account information. The primary account holder must make special arrangements for others, including spouses, to access information.

We put these procedures in place to protect your customer data and prevent the occurrence of identity theft.



In order to provide services, ERMU must collect and use certain customer data, which under state law, is generally classified as private. The law also requires ERMU to report the intended use of the data we request, whether you may refuse or are legally required to provide the data, the consequences of providing or refusing to provide the data, and the identity of other persons or entities that are authorized to access that data.

Download our Customer Privacy Notice to learn what ERMU does with your personal information.

Contact us if you have questions about the Red Flags Rule, your privacy as a customer, or other ERMU policies and procedures.

Person protecting data on their tablet