Featured News

Elk River Municipal Utilities is about to begin its Advanced Metering Infrastructure (AMI) project. This project will involve installing new electric and water meters in our entire service territory. The new equipment will allow us to provide improved service, operational savings, and better billing information, all at no cost to you.

We will begin installing meters Spring 2024. Due to the unique features of each type of installation, meters will be installed in neighborhood sweeps by meter type. It is likely your electric meter will be installed first.

FREQUENTLY ASKED QUESTIONS
THE PROJECT

• What is the Advanced Metering Infrastructure (AMI) Project?
• What is AMI?
• Reason for the Upgrade or Equipment?
• How does Advance Metering benefit me?
• What will Advanced Metering cost me?

AMI TECHNOLOGY AND EQUIPMENT

• What is an Advanced Meter?
• Is Advanced Metering a new Technology?
• Is my information safe?
• Will I have access to my data?
• Will Austin Utilities be able to control anything in my home or business?
• Will the electronic box on the meter device interfere with other electronic equipment in my home or business?
• How will I know that you have my reading and not someone else's?
• Are the electromagnetic fields produced by the new equipment harmful to my health?

EQUIPMENT INSTALLATION

• Will I be notified prior to any meter installations at my home or business?
• Who is doing the equipment change?
• What can I expect during installation?
• Do I need to be home for this equipment change?
• How will I know that my meter has been changed?
• Will my service be interrupted during installation?
• What happens if I have a problem after installation?
• What do I do if I have questions about the AMI equipment change, or have received a notice to schedule an appointment?
• Can I choose to not have the upgraded equipment?