Residential Rebates

ERMU offers a variety of residential rebates designed to help customers reduce energy usage and save money.

Introducing SmartHub

Manage your ERMU account from your computer, smartphone, or tablet with SmartHub, our online account management and payment tool.

Clean Energy Choice Program

The Clean Energy Choice Program offers residential customers a low-cost way to support renewable energy and the environment.

Cold Weather Rule Information

The Cold Weather Rule is in effect from October 1 through April 30. The rule is designed to protect customers, under certain conditions, from being disconnected in the winter months.

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PAY YOUR BILL

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START/STOP SERVICE

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VIEW PROGRAMS & REBATES

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VIEW CAREERS

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PAY YOUR BILL

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START/STOP SERVICE

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VIEW PROGRAMS & REBATES

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VIEW CAREERS

Services for Our Community

Elk River Municipal Utilities (ERMU) provides electric and water services to Elk River and parts of Otsego, Dayton, and Big Lake Township.
We are public power and water, owned by those we serve and governed by members of our community.

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Manage Your Account

Manage your ERMU account from your computer, smartphone, or tablet with SmartHub.

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Financial Assistance

ERMU customers may be eligible for energy assistance offered through local agencies.

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Residential Rebates

ERMU offers residential rebates to help customers reduce energy usage and save money.

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Commission Info

Meet the ERMU commissioners; view agendas and meeting minutes.

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Contact

We want to hear from you. View our location, office hours, phone number, and more. 

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Garbage & Recycling

Find helpful information regarding the collection of residential garbage and recycling. 

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Beware of Utility Scams

Learn how to spot and avoid utility billing scams with tips and reminders from ERMU. 

Featured News

Two utility workers in bucket trucks repairing power lines on a wooden pole. Bright blue sky.
November 3, 2026
Elk River Municipal Utilities (ERMU) has been awarded the Diamond Reliable Public Power Provider (RP3)® designation from the American Public Power Association (APPA), the highest level of recognition for public power utilities committed to reliability, safety, workforce development, and system improvement. The RP3 designation is awarded based on a rigorous evaluation of utility programs, procedures, and outcomes. Criteria include reliability metrics, safety protocols, employee training, long term planning, and investment in infrastructure and system resilience. ERMU is among approximately 5% of public power utilities nationwide to earn the Diamond level, representing the top tier of performance and continuous improvement in the industry. “We are incredibly proud to earn this distinguished designation,” said General Manager Mark Hanson. “Our staff is committed to providing safe, reliable, and affordable service to our community, every home, every business, every day. We see it as leading the way to a stronger community, so it’s nice to see the hard work recognized on the national level.” ERMU received its first RP3 designation in 2012 and has held the platinum level since 2020. The Diamond designation is awarded to utilities that reach between 98%-100% in scoring criteria. The designation lasts for three years.
Two solar panel arrays on metal poles in a grassy area with trees in the background.
November 3, 2026
ERMU joins 125 public power utilities nationwide in earning a Smart Energy Provider (SEP) designation from the American Public Power Association (APPA). This honor recognizes ERMU’s commitment to and proficiency in initiatives that support the goal of providing safe, reliable, low-cost, and sustainable electric service. Sonja Britland, Taunton Municipal Lighting Plant’s Sustainability & Commercial Development Manager and APPA’s Energy Innovation & Adoption Chair, presented the designations on October 26 in Nashville, Tennessee during APPA’s annual Customer Connections Conference.  The SEP designation, which lasts for three years (December 1, 2026 to November 30, 2029), recognizes public power utilities for demonstrating leading practices in four key disciplines: smart energy program structure; energy efficiency and distributed energy resources programs; environmental and sustainability initiatives; and customer experience. This is the fourth time ERMU has earned this recognition.
A utility worker trims a tree branch near power lines from a bucket lift on a clear, sunny day.
October 20, 2026
Elk River Municipal Utilities will begin tree trimming in the Elk River area the week of October 19. The work will be performed by ERMU’s approved contractor, Carr’s Tree Service, as part of our ongoing efforts to maintain safe, reliable electric service by keeping trees and vegetation clear of power lines. As part of this routine maintenance, free wood chips may be available for delivery upon request within ERMU's service territory. For more information or to request a delivery, please contact customer service at 763.441.2020.
Two utility workers in bucket trucks repairing power lines on a wooden pole. Bright blue sky.
November 3, 2026
Elk River Municipal Utilities (ERMU) has been awarded the Diamond Reliable Public Power Provider (RP3)® designation from the American Public Power Association (APPA), the highest level of recognition for public power utilities committed to reliability, safety, workforce development, and system improvement. The RP3 designation is awarded based on a rigorous evaluation of utility programs, procedures, and outcomes. Criteria include reliability metrics, safety protocols, employee training, long term planning, and investment in infrastructure and system resilience. ERMU is among approximately 5% of public power utilities nationwide to earn the Diamond level, representing the top tier of performance and continuous improvement in the industry. “We are incredibly proud to earn this distinguished designation,” said General Manager Mark Hanson. “Our staff is committed to providing safe, reliable, and affordable service to our community, every home, every business, every day. We see it as leading the way to a stronger community, so it’s nice to see the hard work recognized on the national level.” ERMU received its first RP3 designation in 2012 and has held the platinum level since 2020. The Diamond designation is awarded to utilities that reach between 98%-100% in scoring criteria. The designation lasts for three years.
Two solar panel arrays on metal poles in a grassy area with trees in the background.
November 3, 2026
ERMU joins 125 public power utilities nationwide in earning a Smart Energy Provider (SEP) designation from the American Public Power Association (APPA). This honor recognizes ERMU’s commitment to and proficiency in initiatives that support the goal of providing safe, reliable, low-cost, and sustainable electric service. Sonja Britland, Taunton Municipal Lighting Plant’s Sustainability & Commercial Development Manager and APPA’s Energy Innovation & Adoption Chair, presented the designations on October 26 in Nashville, Tennessee during APPA’s annual Customer Connections Conference.  The SEP designation, which lasts for three years (December 1, 2026 to November 30, 2029), recognizes public power utilities for demonstrating leading practices in four key disciplines: smart energy program structure; energy efficiency and distributed energy resources programs; environmental and sustainability initiatives; and customer experience. This is the fourth time ERMU has earned this recognition.
A utility worker trims a tree branch near power lines from a bucket lift on a clear, sunny day.
October 20, 2026
Elk River Municipal Utilities will begin tree trimming in the Elk River area the week of October 19. The work will be performed by ERMU’s approved contractor, Carr’s Tree Service, as part of our ongoing efforts to maintain safe, reliable electric service by keeping trees and vegetation clear of power lines. As part of this routine maintenance, free wood chips may be available for delivery upon request within ERMU's service territory. For more information or to request a delivery, please contact customer service at 763.441.2020.

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