Cold Weather Rule
The Cold Weather Rule is in effect from October 1 through April 30. The rule is designed to protect customers, under certain conditions, from being disconnected in the winter months.
RESIDENTIAL
COMMERCIAL
Have you ever wondered who owns what when it comes to your residential or commercial electric and water utility equipment? It is important to know which is utility owned vs. customer owned for proper maintenance and repair. Simply click on the links below to learn more or contact ERMU’s customer service team at 763.441.2020 if you have additional questions. Printable Residential Infrastructure Flyer Printable Commercial Infrastructure Flyer
Elk River Municipal Utilities will be contracting with Carr’s Tree Service to perform tree trimming in the Otsego area beginning November 3 and Dayton area mid-November. This work is part of our ongoing effort to maintain safe and reliable electric service by keeping trees and vegetation clear of power lines. Maps of the planned tree trimming areas are linked below.
Elk River Municipal Utilities (ERMU) is about to begin a new era of service. The Advanced Metering Infrastructure (AMI) project will involve installing new electric and water meters throughout our entire service territory. The new equipment will allow the utility to provide improved service, operational efficiencies, and more detailed billing information thanks to remote meter reading and two-way communication that generates near real time data. ERMU will begin installing the new meters in March of 2024. Installation details and updates will be available throughout the project primarily through our website, social media posts, bill inserts, and newsletters. ERMU customer service representatives are available to assist customers with any questions during regular business hours (8:00 a.m. – 4:30 p.m.) at 763.441.2020. According to the American Public Power Association, data from 2022 shows that more than 111 million households and businesses nationwide are served by advanced metering infrastructure, or smart meters, which is approximately 68% of all electric utility customers. ERMU'S ACCOUNT MANAGEMENT TOOL
Elk River Municipal Utilities will be contracting with Carr’s Tree Service to perform tree trimming in the Otsego area beginning November 3 and Dayton area mid-November. This work is part of our ongoing effort to maintain safe and reliable electric service by keeping trees and vegetation clear of power lines. Maps of the planned tree trimming areas are linked below.
Elk River Municipal Utilities (ERMU) is about to begin a new era of service. The Advanced Metering Infrastructure (AMI) project will involve installing new electric and water meters throughout our entire service territory. The new equipment will allow the utility to provide improved service, operational efficiencies, and more detailed billing information thanks to remote meter reading and two-way communication that generates near real time data. ERMU will begin installing the new meters in March of 2024. Installation details and updates will be available throughout the project primarily through our website, social media posts, bill inserts, and newsletters. ERMU customer service representatives are available to assist customers with any questions during regular business hours (8:00 a.m. – 4:30 p.m.) at 763.441.2020. According to the American Public Power Association, data from 2022 shows that more than 111 million households and businesses nationwide are served by advanced metering infrastructure, or smart meters, which is approximately 68% of all electric utility customers. ERMU'S ACCOUNT MANAGEMENT TOOL
