Alerts
Keeping You Informed
At ERMU, communication is one of our core values. We take our commitment to providing customers with clear and timely information very seriously, especially in critical alert situations.
In the case of a large power outage, water supply emergency, or administrative service disruption impacting ERMU customers updates will be made to this page as information becomes available. If you are currently experiencing a loss of power or water emergency, please contact us at 763.441.2020 during regular business hours, or after hours at 1.888.606.4660.
Administrative System Updates
June 17, 2026 - Payment Processing Update
Payment processing will be temporarily unavailable for approximately ten minutes on Wednesday, June 17 between 7:55 p.m. and 8:05 p.m. Additional downtime may be necessary and will be communicated here to keep you informed. Thank you for your patience while we conduct this payment processing update.
June 8, 2026 - SmartHub Mobile App Update
With the release of SmartHub Mobile 26.3, customers will be required to update their Android or iOS mobile device. Users who do not update to SmartHub Mobile 26.3 will be unable to utilize the app to make mobile payments.
Android: Upon accessing or signing into the SmartHub mobile app, Android users will be prompted with a screen to update their app via the app store.
iOS: iOS users will see a message on the Home screen indicating an update is required.
Please contact our office during regular business hours at 763.441.2020 if you have any questions regarding these recent updates. A customer service representative will be happy to assist you.
