Customer Service Week 2020

October 5, 2020

The first week in October highlights a crucial department at ERMU as we celebrate Customer Service Week. Each member of our service staff takes pride in providing knowledgeable and thorough support to the customers they work with. We are looking forward to sharing more about the great work the Customer Service Department does on social […]

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The Cold Weather Rule and COVID-19

September 24, 2020

The State of Minnesota established the Cold Weather Rule (CWR) to protect residential heat-affected customers who are unable to pay their utility bills. It is an important program that benefits many customers every year, but even in normal circumstances, it raises many questions. With the added complexity of regulations coming from the COVID-19 pandemic, we […]

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