The Cold Weather Rule and COVID-19

September 24, 2020

The State of Minnesota established the Cold Weather Rule (CWR) to protect residential heat-affected customers who are unable to pay their utility bills. It is an important program that benefits many customers every year, but even in normal circumstances, it raises many questions. With the added complexity of regulations coming from the COVID-19 pandemic, we wanted to provide answers to the most frequently asked questions.

Can my electricity be shut off during the Cold Weather Rule?

Yes. Customers must make and keep a mutually agreed upon payment plan with ERMU to avoid disconnection.

Am I eligible for the Cold Weather Rule Program?

Residential customers are eligible for CWR if they meet the income guidelines and receive some form of assistance.

How can I apply for a payment plan?

Individuals who meet income guidelines and already receive some form of assistance can complete and submit an Inability to Pay Application, available on our website.

What if I can’t make my scheduled payment?

Keeping open communication with ERMU should circumstances change is the best way to ensure a continuation of service.

What if I don’t qualify for the Cold Weather Rule but need assistance?

Customers who do not meet the income guidelines or assistance requirements for the CWR can still contact ERMU to establish a mutually agreed upon payment plan.

We understand that many of our customers are facing a new set of challenges this year, so if you have any other questions, please feel free to contact our office.