Category: Customer Service

ERMU Office Closed Jan. 18, 2021

January 13, 2021

ERMU offices will be closed Monday, January 18, in observance of Martin Luther King Jr. Day. Customers experiencing an outage can call 1.888.606.4660.

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Customer Service Week 2020

October 5, 2020

The first week in October highlights a crucial department at ERMU as we celebrate Customer Service Week. Each member of our service staff takes pride in providing knowledgeable and thorough support to the customers they work with. We are looking forward to sharing more about the great work the Customer Service Department does on social […]

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The Cold Weather Rule and COVID-19

September 24, 2020

The State of Minnesota established the Cold Weather Rule (CWR) to protect residential heat-affected customers who are unable to pay their utility bills. It is an important program that benefits many customers every year, but even in normal circumstances, it raises many questions. With the added complexity of regulations coming from the COVID-19 pandemic, we […]

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Avoid the Worry of Due Dates & Late Fees With Automatic Bill Pay

July 14, 2020

Avoid the worry of due dates and late fees when you sign up for ERMU’s automatic bill pay options. An itemized invoice will be a monthly reminder that you have everything covered. Customers signing up for the first time also receive a $5 credit. Save time. You’ll still receive an itemized bill, but won’t lift […]

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March 16, 2020

In response to COVID-19, Elk River Municipal Utilities has closed its offices to the public and will be operating in safe mode through March 27. Implementing this closure will limit direct interaction with the public and will help to minimize risk of exposure for employees and our community. Our customers will be able to perform nearly […]

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