Category: Customer Service
ERMU FAQ: Summer Water Usage
July 6, 2021
Did you know that a gallon of water from ERMU costs less than half a cent!? But an abnormally dry start to summer has many customers seeing water bill increases and contacting our office with questions. To help fulfill ERMU’s ongoing mission to educate those we serve, here are answers to our most frequently asked […]
Learn MoreERMU FAQ: Summer Energy Usage
July 6, 2021
During the warm summer months, customers often contact our office with questions about their electric bill. With an ongoing mission to educate those we serve, we would like to provide answers to our most frequently asked energy questions. 🌡 What causes my electric usage to go up in the summer? The biggest reason for higher […]
Learn MoreEnergy Assistance Available
July 1, 2021
As many of our customers continue to feel the impact of COVID-19, we want you to know that there is still assistance available to income-eligible households (both owners and renters) for home heating bills, fuel costs, and furnace repairs. The application period opens September 1, 2021. To learn more and apply, please visit the Minnesota […]
Learn MoreCustomer Service Week 2020
October 5, 2020
The first week in October highlights a crucial department at ERMU as we celebrate Customer Service Week. Each member of our service staff takes pride in providing knowledgeable and thorough support to the customers they work with. We are looking forward to sharing more about the great work the Customer Service Department does on social […]
Learn MoreThe Cold Weather Rule and COVID-19
September 24, 2020
The State of Minnesota established the Cold Weather Rule (CWR) to protect residential heat-affected customers who are unable to pay their utility bills. It is an important program that benefits many customers every year, but even in normal circumstances, it raises many questions. With the added complexity of regulations coming from the COVID-19 pandemic, we […]
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