Bill Payment OptionsMarch 19, 2020
∎ Online – Make one-time or recurring payments through SmartHub, our online account management and payment portal. There is no fee when you pay online through our website.
∎ By Phone – Make payments 24/7 with a debit or credit card or an electronic check through our automated payment line at 1.855.730.8706. There is no fee to pay by phone.
∎ By Mail – Send your payment, along with payment stub, to Elk River Municipal Utilities, P.O. Box 430, Elk River, MN 55330.
∎ Drop Box – We offer two convenient drop box locations: outside our building entrance at 13069 Orono Parkway, or off Freeport Street near the post office.
∎ Automatic Bill Payment – Draft payments automatically each month from a checking or savings account.
ERMU also encourages customers to be aware of the ways in which we operate. Some individuals may seek to take advantage of the confusion created by current happenings. Any call that threatens disconnection “unless immediate payment is received” is a scam. If you receive a call from someone seeking payment outside of one of the above-listed processes, hang up. Please remember that ERMU staff will never take your payment information; all phone payments are conducted through an automated line.
If you are unsure about a communication you’ve received, don’t hesitate to call our office at 763.441.2020.